Cancellation & Refund Policy

At Reverie, each piece is carefully made and prepared with intention. Please review our policy before placing your order.

Order Cancellations

In-Stock Orders

• Orders may be canceled for a full refund within 24 hours of purchase.
  
• After 24 hours, cancellation requests are reviewed on a case-by-case basis and are not guaranteed once an order has entered processing or fulfillment.
  

Preorders

• Preorders may be canceled for a full refund within 24 hours of purchase.
  
• After 24 hours, preorder cancellation requests are reviewed on a case-by-case basis. While we will do our best to accommodate requests before fulfillment begins, cancellations cannot be guaranteed once inventory has been allocated or production/processing has started.
  

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition.
  
• Free of perfume, deodorant, makeup, pet hair, stains, or any signs of wear.
  
• Returned with all original tags attached.
  
• Returned in the original Reverie garment bag and original packaging.
  

Items that are returned without their original garment bag, tags, or packaging, or that show signs of wear, may be subject to a partial refund or may be rejected and sent back to the customer.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Original shipping fees are non-refundable.

Exchanges

If you need a different size, please contact us within 14 days of delivery. Exchanges are subject to availability. If your requested size is unavailable, we may offer store credit or alternative options.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We will prioritize resolving the issue quickly and fairly.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Gift cards
  
• Clearance or final sale items
  
• Items marked as non-returnable at the time of purchase
  

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Contact

If you have any questions about your order, please contact me—I am happy to help.

Preorder timelines are listed on each individual product page. Because preorder items are still in production, all shipping dates are estimates and may shift slightly due to manufacturing, customs, or transit delays. If there is a significant change to the expected timeline, I’ll do my best to keep you updated.

If your order contains both preorder and in-stock items, your in stock items will ship first.

If you need to change your shipping address, size, color, or another order detail, please contact me as soon as possible. I’ll always try to accommodate changes, but I cannot guarantee that changes can be made once an order has entered fulfillment or production.

As a small business, I am not able to keep every style, size, and color in stock at all times, and part of what makes Reverie special is that each drop is unique.

If something you love is sold out, sign up for the Restock Notification directly on the product page. These notifications also help me see which specific items, colors, and sizes have the most demand and help determine what I bring back!

Every Reverie piece is designed by me and produced with my established manufacturing partners in China. I carefully select the factories I work with and prioritize reputable manufacturing partners with safe and responsible working conditions.

Reverie is a small business run by a one-person team, so thank you for your patience and kindness when reaching out!

Customer service hours are Monday–Friday, 7 AM–4 PM MT. I am closed Saturday and Sunday.